Korean Bilingual CSR w/ ₱50,000 Sign-On Bonus | Music Streaming Services | Shaw
Sutherland Philippines
Job Description
Description
- Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
- Troubleshoot platform and device issues while guiding customers through solutions
- Assist users with inquiries including app functionality and features
- Handle customer interactions with patience, friendliness, and adaptability
- Work effectively in a multicultural, open-space environment, contributing to process improvements
- Manage multiple lines of business (LOBs), platforms, and contact channels efficiently
Requirements
- Tech-savvy and comfortable troubleshooting various streaming platforms and devices
- Strong communication skills with a customer-focused approach
- Resilient under pressure and able to multitask effectively
- Team-oriented, open to feedback, and passionate about improving processes
- Previous experience in BPO, customer support, or digital marketing is a plus
- Familiarity with CRM tools (Salesforce, Zendesk, SAP) is an advantage
- Flexible with work shifts, including morning and night shifts
Nuguid Irene
LeadSutherland Philippines
More than ten replies today
Working Location
9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
Posted on 17 July 2025
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BPO & Call Center
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