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Remote Details
Open Country:Worldwide
Language Requirements:English | Chinese
Job Description
- Time Off & Leave
Paid Time Off, Paid Holidays
Chinese and English Community KOL Management
Fluent in both Chinese and English as working languages
Extensive experience in community operations
1. Community Development: Grow the community by recruiting new members through various channels such as social media, forums, and partnerships. Foster a positive environment where users feel welcome and valued.
2. Content Creation: Produce high-quality, engaging content tailored to both English-speaking and Chinese-speaking audiences. This includes articles, posts, videos, infographics, and more. Ensure all materials are accurate, informative, and aligned with brand guidelines.
3. Engagement Management: Actively participate in conversations within the community, responding to comments, questions, and concerns promptly. Encourage user-generated content and facilitate meaningful interactions among members.
4. Event Coordination: Organize virtual or physical events like webinars, workshops, meetups, and conferences. Promote these activities effectively to attract participation from diverse backgrounds.
5. Feedback Collection: Gather insights from the community regarding their needs, preferences, and pain points. Share this information with relevant internal teams to inform product development and improve customer experience.
6. Crisis Handling: Address any issues or conflicts that arise within the community professionally and efficiently. Take appropriate actions to resolve problems while maintaining a constructive atmosphere.
mango hr
HR DirectorPolarise
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