Itiviti Support Engineer (Hybrid-Flexible Options)

Support Engineer (Hybrid-Flexible Options)

Itiviti

Negotiable

远程办公應屆畢業生/學生本科全職

遠程工作詳情

工作開放國家：菲律賓

語言要求：英語

這項遠距工作向特定國家的候選人開放。請確認您是否要繼續，儘管可能有位置限制

職位描述

簡介

Role Overview

Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.

Key Responsibilities

Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Handle internal and external customer inquiries via email and phone.
Offer technical feedback to R&D for product improvement.
Maintain and update technical documentation.
Conduct diagnostic tests to quickly identify and resolve issues.
Collaborate with cross-functional teams to meet customer needs efficiently.
Prioritize and escalate critical issues while ensuring quality service.

Minimum Qualifications

Experience: 2 to 4 years in a similar technical support role.
Technical Skills: Proficiency in JAVA and basic knowledge of Linux/Unix environments are advantageous.
Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
Communication: Excellent English communication skills, both written and verbal.
Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
Education: Bachelor’s degree in Computer Science, Engineering, or a related field.

Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.

Itiviti was acquired by Broadridge in May 2021 and is now Broadridge Trading and Connectivity Solutions. Our combined offering enables simplification and streamlining of all front office, middle office, and post-trade functions — powering connectivity and multi-asset trading across global markets.