Company Overview:

UBX is a wholly owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets, with annual revenues of over PHP 25 Billion. UnionBank is a leader in digital financial services and has been recognized as the top digital bank in the Philippines by Asiamoney and IDC. UnionBank has established UBX to build on its leadership in digital: UBX facilitates UnionBank’s exploration and creation of new, digital and potentially non-banking business models.

UBX’s mission includes investments in financial technology (fintech) companies and other ventures whose capabilities complement UBX’s platform development. UBX is developing platforms that embed financial services into customer and business experiences. This results in financial services that are accessible to a broader community – physically, logically and economically. UBX invests to positively and materially impact financial inclusion.

Truly innovative financial technology should make banking perfectly transparent in the lives of consumers and businesses. When we talk about banking today, we still talk about accounts, lines of credit and cash management services. Banking still distracts and interrupts. Our ultimate goal: banking that becomes invisible, banking vanishes into our lives and businesses. This is why we are particularly focused on ecosystems: can we participate in and build the platforms where we can seamlessly embed banking in the context of experiences for consumers and businesses.

Our Customers:

Ecosystems are built on platforms that support multi-participant markets and multi-point transactions. Therefore, from an ecosystem development perspective, our customers are the participants in these ecosystems.

This can be made clearer by way of example. For the financial services platform, the resulting ecosystem has the following participants:

• Financial institutions such as rural bank and non-bank financial institutions (coops, lenders, etc.)
• Customers of these financial institutions
• Financial service providers that leverage the platform such as lenders and insurers
• Technology providers that build solutions on top of the platform

Jr Application Support

• Respond to IT inquiry or support requests approved and authorized communication channels.
• Provides 1st level support to diagnose and resolve IT related concerns or issues.
• Manage and update requests or issues using a ticketing system.
• Escalate complex issues to higher-level IT staff when necessary.
• Follow up with users to ensure issues are fully resolved.
• Releases communication or advisories for any major incidents.

Qualifications

• 1-2 years work experience on IT Service Operations or Service Desk or similar
• Fresh Grads are welcome to apply
• Working experience with Zendesk or any alternative ticketing tool
• Working experience with SQL databases and SQL Scripting (stored procedures, transactions etc)
• Knowledgeable in ITIL or IT service management framework
• Strong troubleshooting and problem-solving skills
• Degree in Computer Science/Engineering or similar course
• Strong customer service skills
• Knowledgeable in computer networking principals to troubleshoot issues
• Experience in using an ITSM tool to create, update, manage tickets with precision
• Strong communication and interpersonal skills
• Ability to work independently and can work with a team.

Please refer to job description.