Online Customer Service Representative

[24]7.ai

NT$8-13.3K[月薪]
现场办公 - 達義1-3 年經驗高中全職
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職位描述

福利待遇

  • 津貼

    餐補, 交通補貼

  • 員工表彰與獎勵

    績效獎金, 年度考核, 節日禮物

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險, 健康維護組織

  • 其他

    企業社交活動

  • 職業發展

    學徒計畫

  • 休假和請假

    病假, 休假

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簡介

  • New Account Acquisition & Promotions: Assist prospective customers with creating new accounts and provide information on current promotional offerings.
  • Order Inquiry and Processing; Support customers with order placement, tracking, and status updates, ensuring timely and accurate order processing.
  • Credit Adjustments; Process and validate credit adjustments based on customer eligibility and internal guidelines.
  • Complaints Handling: Professionally manage and resolve customer complaints, ensuring escalation procedures are followed when necessary.
  • Account Upgrades & Downgrades: Help customers modify account types or service levels based on their preferences and needs.
  • Billing Services & Disputes:Address billing questions, clarify charges, and investigate and resolve billing disputes efficiently.
  • Payments: Assist customers with payment processing, troubleshooting payment errors, and managing payment methods.
  • General Customer Service Inquiry Satisfaction & Resolution: Handle a wide range of general inquiries and resolve issues with empathy and efficiency to ensure customer satisfaction.
  • Upselling or Cross-Selling Products: Identify customer needs and recommend relevant products or services to enhance customer experience and value.

職位要求

Who are we 

  • We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees.
  • We have been certified as a Great Place To Work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us  

  • Enjoy paid training 
  • Discover career opportunities 
  • Get HMO benefits  
  • Have allowances 
  • Earn performance bonuses 

 You’re the perfect fit if … 

  • You’re 18 years old and above 
  • At least a Senior High School or High School Graduate
  • Has at least 12 months of (International) call center experience
  • Willing to work on a Blended or Voice/NonVoice setup
  • Willing to work on-site 
  • With excellent oral and written communication skills 
  • Can educate customers on inquiries and other product information 
  • Able to handle issues and complaints in a professional manner 
英語語言客戶服務問題解決技術技能組織能力人際溝通能力銷售推廣和結束人際溝通能力呼叫中心後台支援
Preview

Javier Janice

Recruiter[24]7.ai

今天回覆超過十次

工作地址

G/F Cyber Sigma, Robinsons Cyber Sigma, Lawton Ave, Mckinley West, Taguig, 1634 Metro Manila, Philippines

發布於 24 May 2025

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