Online Customer Service Representative

Sutherland Philippines

NT$8-13.3K[月薪]
现场办公 - 達義無需經驗高中全職
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職位描述

簡介

As a Customer Service Associate for our Video On-Demand Streaming Services account in Taguig, you'll handle billing issues, bundle activations, cancellations, unexpected charges, and package switches to enhance the customer experience.


What you’ll bring to the table:

  • Supports across live chat, email, phone, social media, and App reviews
  • Upholds the client brand, champions fan loyalty, and the guest experience
  • Delivers exceptional Customer Service, to achieve required customer satisfaction targets
  • Responds and resolves customer queries efficiently, in a timely manner
  • Maintains up to date knowledge of products and updates to the product
  • Adheres to and follows any client processes to resolve customer queries
  • Ensures that any or all relevant customer information, and detail of query, is recorded accurately and timely in the CRM
  • Takes ownership of queries or complaints raised by customers, to resolve their concerns
  • Maintains a clear and consistent tone of voice that reflects the client brand in line with quality and language guidelines
  • Highlights any potential contact drivers and shares learnings gathered with client GX team
  • Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is always provided to the customer
  • Any other tasks assigned by supervisors

職位要求

You’re the perfect fit if you have:

  • Customer Service experience (preferred)
  • Finished at least High School or Senior High School level
  • Excellent verbal and written communication skills
  • A passion for providing an exceptional customer experience
  • Basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
  • Strong problem-diagnosis and problem-solving skills
  • A strong understanding of customer satisfaction and service excellence
  • The ability to work with a dynamic team and has great attention to detail


The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities
英語語言客戶服務問題解決人際溝通能力Basic Computer Skills
Preview

Nuguid Irene

LeadSutherland Philippines

今天回覆 6 次

工作地址

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

發布於 21 May 2025

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