Job Summary{{:}

}Staff4Me is seeking a focused Network Operation Center (NOC) technician to join our team, ideal for professionals looking to advance their career in a collaborative and challenging environment. In this role, you will be responsible for ensuring the optimal performance and reliability of our network infrastructure. As part of the NOC team, you will monitor network activities, troubleshoot issues, and provide first-level support to maintain seamless operations across our systems. If you have a passion for networking and want to contribute to a growing company within a supportive framework, this could be the opportunity for you

.Key Responsibilities{{:

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• } Continuously monitor network services for performance, stability, and availabili
t
• y Log and escalate incidents according to protocols, ensuring prompt action toward resoluti
o
• n Conduct initial troubleshooting for network-related issues, including connectivity and basic routing proble
m
• s Work closely with senior staff to address complex incidents and assist with resolution strategi
e
• s Document all relevant network incidents, troubleshooting steps, and resolutions for future referen
c
• e Support the execution of scheduled maintenance windows while minimizing downti
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• e Contribute to the development and enhancement of NOC procedures and operatio
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• s Provide excellent customer service during incidents, effectively communicating solutions and status updat
e

ts1. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferre

d.2. Previous experience in a Network Operations Center or similar technical support environment is an advantag

e.3. Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and common routing protocol

s.4. Familiarity with network monitoring tools (e.g., Nagios, SolarWinds, PRTG) is a plu

s.5. Strong analytical and problem-solving skills to effectively troubleshoot issue

s.6. Excellent verbal and written communication skills for effective interaction with team members and client

s.7. Capability to work well in a team-oriented environment and manage multiple task

s.8. Willingness to work shift rotations, including evenings, weekends, and holidays, as required for 24/7 network suppor

ts-Competitive salary and benefits packag

e.- Opportunity for growth and career developmen

t.- Training and support to enhance technical and customer service skill

s.- Work in a dynamic and multicultural environmen

Please refer to job description.