• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers' concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or require immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them on their upcoming scheduled procedures including clinical preparations
  
  

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes
• Trained/certified in HIPAA

Please refer to job description.