Customer Support Engineer

The HR Practitioner

急招
NT$13.3-16K[月薪]
混合办公 - 南達沃3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    餐補, 交通補貼

  • 員工表彰與獎勵

    績效獎金, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 額外福利

    免費餐

  • 職業發展

    職業發展

  • 休假和請假

    病假, 休假

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簡介

FOR DAVAO CITY ASSIGNMENT!!!

  • Serves as first point of contact with customers regarding their machine issues after installation.
  • Provides prompt and accurate feedback to customers.
  • Provides initial diagnoses, analyses, and troubleshoots machine issues.
  • Asks customers targeted questions to quickly understand the root of the problem.
  • Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
  • Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
  • Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
  • Follows up with customers to ensure that their machines are fully functional after troubleshooting.
  • Provides technical support to Service Engineers during installation, service visits and trainings.
  • Prepares and submits accurate and timely reports.
  • Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
  • Performs other tasks that may be assigned from time to time.

 

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

職位要求

  • Good understanding of technology products
  • Familiarity with remote desktop applications
  • Excellent problem-solving skills
  • Superb communication skills, both written and verbal
  • Self-motivation and positive disposition
  • Confidence and composure in handling multiple tasks and customer issues at one time
  • Applicants must be willing to work in Bajada, Davao City

 

Education and Experience:

  • BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;
  • Proven work experience as a Technical Service Coordinator or similar role; and
  • Has call center experience as Customer/Technical Support.
Customer Support技術支持Electrical EngineerElectronics Engineer
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Practitioner HR

RecruiterThe HR Practitioner

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工作地址

DASI Compound, DASI Compound, J.P. Laurel Ave. Poblacion District, Davao City, Davao del Sur, Philippines

發布於 07 January 2025

The HR Practitioner

未融資

少於50人

人力資源

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