Technical Support Specialist 1 | WFH

Connext

面議
混合办公 - 達沃德奧羅1-3 年經驗專科全職
分享

職位描述

簡介

The Technical Support Specialist 1 is responsible for developing deep knowledge of the company’s software applications and interacting with clients and their end-users to ensure technical issues and questions are resolved quickly and efficiently. This individual is committed to delivering a best-in-class support experience and understands that the role has a significant impact on client relationships, trust in the company’s service, and overall client satisfaction and retention.



Job Tasks and Responsibilities:


  • Provide an exceptional customer support experience via email and phone by combining empathy, product knowledge, and clear, thoughtful communication
  • Triage, investigate, and assess incoming issues to determine root causes, impact, and urgency
  • Follow established procedures to complete software configurations and resolve known issues
  • Identify gaps in documentation and contribute to knowledge bases or write new training material for users and internal team members
  • Collaborate with cross-functional teams to escalate and resolve complex issues when necessary


Qualifications:


  • Proven history of high performance and being recognized by peers as a go-to resource for help
  • Strong desire to learn, grow, and share knowledge with others
  • Highly organized and detail-oriented with effective problem-solving skills
  • Clear and coherent in both verbal and written communication skills, with the ability to explain technical topics to non-technical audiences
  • Experience with modern tools and platforms, including Zendesk, Jira, Slack, Zoom, PagerDuty, and NewRelic
  • Experience with web troubleshooting, including capturing network traces and extracting .HAR files
  • Familiarity with log files, SaaS platforms, API integrations, and FTP troubleshooting.
  • Understanding of warehouse systems, their operations, and common challenges


Work Location: WFH (within Philippines only)

Work Schedule: Must be amenable with any of the 2 schedules:

  • 6pm - 3am PH Time, Mon-Fri
  • 2am - 11am PH Time, Tue-Sat


What awaits you?

  • Competitive Compensation
  • Monthly Allowance
  • 13th month pay
  • 25% night differential ** (terms apply)
  • Mid-Year Bonus ** (terms apply)
  • HMO Coverage & Life insurance
  • Mandated Government Benefits
  • Company provided equipment
  • Great Company Culture

職位要求

Please refer to job description.

客戶服務故障排除Technical Knowledge溝通技巧問題解決產品知識時間管理Team Collaboration
Preview

Boss

HR ManagerConnext

工作地址

8000 JP Laurel Avenue, Davao, Davao Region, PH

發布於 03 June 2025

舉報

Bossjob安全提醒

若該職位需要您出國工作,請提高警惕,並小心詐騙。

如果您在求職過程中遇到雇主有以下行為, 請立即檢舉

  • 扣留您的身分證件,
  • 要求您提供擔保或收取財產,
  • 迫使您投資或籌集資金,
  • 收取非法利益,
  • 或其他違法情形。