Customer Service Representative

UNIBREW INDUSTRY TRADING

NT$8-13.4K[月薪]
现场办公 - 曼達維1-3 年經驗學歷不限全職
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職位描述

福利待遇

  • 津貼

    電信津貼

  • 員工表彰與獎勵

    佣金, 績效獎金

  • 法定福利

    13薪

  • 額外福利

    公司設備, 員工折扣, 停車位, 食品儲藏室

  • 工作生活兩不誤

    彈性時間, 居家辦公

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簡介

  • CSRs are responsible for providing excellent customer service, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They serve as a primary point of contact between the company and its customers, representing the company’s values and commitment to customer care.


  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Actively listen to customer concerns and needs, providing clear and accurate information.
  • Address and resolve customer issues or complaints by providing solutions or directing them to the appropriate department.
  • Relay customer concerns and feedback to relevant departments or personnel to ensure timely resolution.
  • Follow up with customers as necessary to ensure their concerns have been addressed satisfactorily.
  • Document and track customer feedback and concerns for analysis and improvement.
  • Provide regular reports on customer issues, trends, and feedback to the Customer Service Manager and relevant departments.
  • Suggest improvements based on customer feedback to enhance service quality and customer experience.
  • Assist the inventory department by providing customer-related data and feedback that may affect inventory management.
  • Communicate any product availability issues or customer-related inventory concerns to the inventory team.
  • Help with stock inquiries and ensure that customer concerns related to inventory are resolved promptly.
  • Maintain accurate records of customer interactions, transactions, and issues.
  • Update customer information in the company database as needed.
  • Prepare and manage correspondence related to customer service and inventory.
  • Stay up to date on all relevant company updates information.
  • Additional assigned duties and tasks may be required as needed.

職位要求

  • Exceptional Verbal and written communication skills.
  • At least 1 to 2 years work experience as a customer representative in a BPO.
  • Must be a graduate of any business-related course.
  • Knowledgeable in Basic Accounting.
  • Willing to work full time and in a shifting and / or night shift schedule.
  • Computer savvy and with good web navigation skills
  • Willing to work onsite and can start ASAP.
  • Ability to work effectively under pressure.
  • Strong analytical and problem-solving skills.
英語語言客戶服務日程安排問題解決銷售團隊強烈的職業道德組織能力技術技能銷售推廣和結束人際溝通能力
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BRIGOLI DAPHNIE

HR RECRUITMENT SPECIALISTUNIBREW INDUSTRY TRADING

今天回覆 2 次

工作地址

855, 855 A. S. Fortuna St. 855 A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines

發布於 08 May 2025

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