職位描述
簡介
- Provide back office support, address customer inquiries, resolve issues, maintain accurate records.
- Assist customers with inquiries and provide information about products and services.
- Resolve customer issues and complaints in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance customer experience.
- Stay updated on product knowledge and company policies.
職位要求
- Educational Qualifications: Bachelor’s degree in a relevant field.
- Experience Level: 1-3 years of experience in customer service roles.
- Skills and Competencies: Proficient in English, exceptional customer service, strong problem-solving abilities, excellent organizational skills, and effective interpersonal skills.
- Working Conditions: Typically in an office environment, may require shifts or overtime.
- Qualities and Traits: Adaptable, empathetic, detail-oriented, and a team player.
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