• Monitor and manage the collections inbox, responding to outstanding queries promptly.
• Review arrears reports, identify discrepancies, and take necessary follow-up actions.
• Liaise with lenders to obtain updates on overdue accounts and escalate issues when necessary.
• Maintain accurate and up-to-date records of all collection’s activities.
• Prepare and send post-settlement client communications and settlement packs, ensuring all required documentation is complete.
• Update client records post-settlement to reflect finalized transactions and adjustments.
• Respond to customer inquiries related to financial transactions, including payment adjustments and direct debit changes.
• Support internal and external teams and contribute to process improvements to enhance operational efficiency and customer experience.
  
  
  

• Experience in banking, lending, finance administration, or collections management (preferred but not mandatory).
• Background in working with offshore teams or in a global environment is a plus.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel) and CRM systems like Salesforce.
• Strong data entry skills and ability to handle multiple stakeholders effectively.
• Enthusiastic about learning new technology and tools.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in financial and administrative tasks.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong work ethic and positive attitude.
  
  
  

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.
  
  
  

Please refer to job description.