• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with their questions and concerns, providing effective solutions.
• Document all customer interactions accurately in the company database.
• Collaborate with team members to improve overall customer satisfaction.
• Follow up with customers to ensure their issues have been resolved.

Requirements:

• Educational Qualifications: Bachelor’s degree in a relevant field preferred but not mandatory.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Proficient in English language; strong customer service skills; experience in call center environments; excellent problem-solving abilities.
• Qualities and Traits: Strong communication and interpersonal skills; patience and empathy; ability to work under pressure.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.