IT Deployment Support

www.pricelocq.com

We are looking for a IT Technical Support with excellent analytical, problem solving, and interpersonal communication skills. You will provide hardware and software technical support and perform roles related to IMS/POS rollout and implementation.

What you’ll do

• Support the IMS/POS rollout and implementation
• Provide technical support across the company and its affiliates, whether on-site or remotely
• Install and configure computer hardware, software, systems, networks, printers, scanners and
• POS systems, as well as setting up and configuring mobile devices (phones, tablets)
• Deploy or setup computer equipment to other company locations (stations, depots, sales
• offices, etc) when required (field duty).
• Liaise with vendors, suppliers, for maintenance, repairs, or other IT requirements and projects.
• Ensure all incidents and service requests are properly logged in the ticketing system.
• Ensure ticket SLAs are met and end-users are properly updated.
• Assist with evaluating and testing new hardware, software, and other equipment that may be
• considered for deployment or certify for standard use.
• Maintain ITS inventory databases to ensure completeness and accuracy -
• hardware & software assets, mobile devices, services, subscriptions, consumables, etc.
• Assume primary responsibility in physical organization of hardware, supplies, & other items on
• hand (stockroom), and assists with the disposal, donation or remarketing of decommissioned IT assets
• Performs other functions that may be assigned from time to time related to IT and deployment support

What we’re looking for

• Background in information technology, computer science, and related areas
• At least 1 year of IT support experience
• Understanding of the IT infrastructure: software and hardware (macOS and Windows)
• Experience in managing point of sale (POS) and inventory management systems
• Amenable to do field work supporting stations within Davao City and nearby provinces.
• Demonstrated experience in customer service

Working with us

• Flexible work set-up (work from home and fieldwork in Davao City and nearby provinces.)
• Ability to help shape the company’s IT support function

How your performance will be assessed

• Timeliness of IT ticket resolution
• POS/IMS rollout and support
• Internal client satisfaction

Please refer to job description.