Customer Support Engineer

The HR Practitioner

急招
NT$13.4-16.1K[月薪]
混合办公 - 南達沃3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    餐補, 交通補貼

  • 員工表彰與獎勵

    績效獎金, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 額外福利

    免費餐

  • 職業發展

    職業發展

  • 休假和請假

    病假, 休假

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簡介

Role Purpose:

Acts as the first point of contact for customers post-installation, ensuring prompt technical support, machine troubleshooting, and coordination with internal teams.

 

  • Diagnose and troubleshoot customer machine issues.
  • Log and escalate unresolved concerns using the CRM system.
  • Guide customers remotely via phone, email, or other platforms.
  • Provide technical support during installations and trainings.
  • Prepare reports and technical documentation.

職位要求

  • BS in Electrical/Electronics Engineering (preferably licensed).
  • Experience as Technical Service Coordinator or in Call Center/Technical Support.
  • Strong understanding of technology products and remote desktop tools.
  • Excellent problem-solving and communication skills.
  • Ability to multitask and remain composed under pressure.
  • Willingness to work in Bajada, Davao City.


Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title

 

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

Customer Support技術支持Electrical EngineerElectronics Engineer
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Practitioner HR

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工作地址

DASI Compound, J.P. Laurel Ave. Poblacion District, Davao City, Davao del Sur, Philippines

發布於 07 January 2025

The HR Practitioner

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少於50人

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