Gate.io 在线客服代表

在线客服代表

Gate.io

₱45-50K[Mensual]

Remoto1-3 Yrs ExpDiplomaTiempo completo

Detalles remotos

Abrir país：Filipinas

Requisitos de idioma：Inglés | Chino

Este trabajo remoto está abierto a candidatos en países específicos. Por favor, confirme si desea continuar a pesar de las posibles restricciones de ubicación

Descripción del trabajo

Descripción

Provide text-based consulting services to platform users via email/online chat, addressing and resolving various issues encountered while using the platform.
Offer professional product consulting services for the platform's customers.
Calm and reassure customers, improving service quality and customer satisfaction.
When necessary, record customer inquiries and relay their needs to relevant departments for product optimization.
Inform customers about system and product changes to ensure they are updated on all major changes.
Perform other tasks as assigned by the leadership.

Requisito

Strong customer service mindset. Experience in customer support and service is preferred.
Good team collaboration skills and execution ability, with strong problem-solving and analytical skills.
At least one year of experience as an English customer service representative in the virtual currency, securities, or financial exchange sectors.
Background or knowledge in the financial industry (stocks, futures) is a plus.

英语客户服务