• Interact with customers through phone calls and emails to know their requirements and needs
• Cold call people using a given phone directory to introduce and sell products
• Resolve conflicting and complex issues relating to customer services.
• Ensure dispatching and delivery of products is met with customer deadlines.
• Coordinate and collaborate with other departments to ensure quality services to customers.
• Maintain and manage customer files and databases.

REQUIREMENTS:

• Graduate of any Business or Management course
• Excellent communication and presentation skills
• Proficient in verbal and written English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.