Main Responsibilities:

• Manage and monitor daily order processing across various e-commerce platforms (Shopee, Tokopedia, website, etc.).
• Coordinate with the warehouse and logistics team to ensure timely and accurate delivery.
• Prepare regular sales and operational performance reports.
• Ensure product stock availability across all online sales channels.
• Handle returns, operational complaints, and customer inquiries related to orders.
• Ensure the accuracy of product data, pricing, and promotions on e-commerce platforms.
• Collaborate with the marketing team in executing promotional campaigns and flash sales.
• Conduct analysis and evaluation of operational workflows to enhance efficiency.
• Develop operational SOPs and implement continuous improvements to processes.

Qualifications:

• Minimum education of D3/S1, preferably in Management, Business, or equivalent.
• Minimum of 1-2 years of experience in e-commerce, logistics, or online retail operations.
• Proficient in using e-commerce platforms such as Shopee, Tokopedia, Lazada, and their seller dashboards.
• Strong data analysis skills (Excel, Google Sheets, or BI tools).
• Communicative, detail-oriented, and able to work under pressure.
• Understanding of inventory management, fulfillment systems, and customer service is a plus.

Required Soft Skills:

• Problem-solving and analytical thinking
• Collaborative and communicative
• Time management and multitasking
• High attention to detail