Qroad Philippine Inc. Korean Game Support

Qroad Philippine Inc.

NT$20.6-30.9K[Monthly]

On-site - Pasig1-3 Yrs ExpEdu not requiredFull-time

Effectively communicate with players to understand their needs and demands.
Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
Maintain, moderate, and provide customer support on all social media accounts, forums, and official review stores related to the product.
Provide reports on community feedback, buzz, and viral coverage.
Maintain social network presence including Facebook, Twitter, and other social media platforms.
Highlight any players’ concerns and issues observed on social media and forums to the respective teams.
Manage and report on content, events, and activities.
Study and familiarize with the game to understand gameplay processes and mechanics.
Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
Assist the immediate supervisor, team leader, or client with tasks assigned from time to time.
Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.

Proficiency in Korean (written & verbal). Non-native speakers are welcome to apply.
Experience in customer service, game support, Quality Assurance or related fields is a plus.
Strong communication and problem-solving skills.
Ability to multitask and work in a fast-paced gaming environment.
Knowledge or interest in the gaming industry is highly preferred.

English LanguageKorean Language