Customer Experience Team Lead

Gladex Travel and Tours Corp.

NT$11.4-14.2K[Monthly]
On-site - Manila<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Annual Appraisal, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Others

    Company Social Events

  • Perks Benefits

    Annual Company Trip

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Provide exceptional post-purchase support to customers.
  • Resolve product inquiries and complaints promptly.
  • Maintain accurate records of customer interactions.
  • Assist customers with returns and exchanges.
  • Collaborate with other departments to enhance customer satisfaction.
  • Meet individual and team performance targets.
  • Stay updated on product knowledge and company policies.

Requirements

  • Educational Qualifications: Bachelor's degree in a relevant field.
  • Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
  • Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
  • Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
  • Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
  • Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
English LanguageCustomer ServiceProblem SolvingOrganizational SkillsPeople SkillsInterpersonal SkillsTeam PlayerCall Centre
Preview

Regino Rollen

HR and Admin ManagerGladex Travel and Tours Corp.

High response rate

Work Location

Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines

Posted on 14 March 2025

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Gladex Travel and Tours Corp.

Unfinanced / Angel

101-500 Employees

Hospitality & Tourism

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