Customer Care Representative
Alorica
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with product information, troubleshooting, and order processing.
- Maintain accurate records of customer interactions and transactions.
- Provide exceptional customer service to enhance customer satisfaction.
- Collaborate with other departments to resolve complex issues.
Requirements
- Job Title: Customer Care Representative
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience required; training provided.
- Skills and Competencies: Proficiency in English, excellent customer service, strong problem-solving skills, ability to work as a team player.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and provide exceptional service.
- Working Conditions: Call center environment, rotating shifts may be required.
- Qualities and Traits: Positive attitude, strong communication skills, reliability, and empathy.
Edilbert Balla
Sourcing AssociateAlorica
Active today
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 11 July 2025
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Alorica
Series C
>1000 Employees
BPO & Call Center
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