Greeting customers: Welcoming guests and seating them at their tables
Taking orders: Accurately recording food and drink orders from customers
Serving food and drinks: Delivering orders to the kitchen and bringing them to customers in a timely manner
Checking in with customers: Ensuring customers are enjoying their meals and addressing any issues
Handling payments: Collecting payments and delivering checks
Providing menu knowledge: Offering suggestions and upselling items
Maintaining cleanliness: Keeping the dining area clean and tidy
Handling special requests: Ensuring people with allergies are safe
Handling complaints: Addressing customer complaints and resolving issues
職位要求
Customer service: Waiters should have excellent customer service skills and be able to anticipate guests' needs. They should also be able to handle complaints professionally.
Communication: Waiters should have excellent verbal communication skills and be active listeners.
Food safety: Waiters should have knowledge of how to handle food safely.
Math skills: Waiters should have basic math skills to process payments and make change.
Flexible work hours: Waiters should be able to work flexible hours, including evenings, weekends, and holidays.
Education: Waiters should have a high school diploma or equivalent.
Experience: Previous experience in a restaurant or hospitality setting is preferred but not required.
Alcohol laws: Waiters should have knowledge of federal, state, and local laws dealing with the consumption of alcohol.
Stamina: Waiters should have good stamina.
Memory: Waiters should have a good memory.
Patience: Waiters should be patient when dealing with complaints and issues.