Eyelight Travel and Tours Travel Consultant

Eyelight Travel and Tours

NT$10.7-13.4K[月薪]

现场办公 - 馬尼拉1-3 年經驗本科全職

As a Travel Agency Reservation Officer at EyeLight Travel and Tours, you will be responsible for managing and processing travel bookings for our clients.
Your role will involve handling inquiries, providing travel advice, and ensuring a seamless reservation experience.
Booking Management: Handle reservations for flights, hotels, and vacation packages, ensuring accuracy and timely processing.
Customer Service: Provide exceptional customer service by answering client inquiries, offering travel advice, and addressing any issues or concerns.
Travel Planning: Assist clients in planning their trips, including itinerary creation, destination recommendations, and travel arrangements.
System Management: Utilize our reservation system to input and update client information, manage bookings, and generate reports.
Vendor Liaison: Communicate with airlines, hotels, and other travel service providers to confirm reservations and resolve any issues.
Documentation: Prepare and send travel documents, such as tickets, itineraries, and vouchers, to clients.
Problem Resolution: Address and resolve booking conflicts or discrepancies, ensuring client satisfaction.

Proficient in Amadeus GDS: Must have hands-on experience in booking and issuing flight tickets
Experience in ticketing operations: Knowledge of fare rules, refunds, revalidations, and exchanges
Tour packaging knowledge: Familiar with planning and curating travel itineraries tailored to client needs
Visa processing experience: Willing to learn or assist in the visa application process; prior exposure is a plus
Strong communication skills: Able to professionally engage with clients and partners via phone, email, or in-person
Organized and detail-oriented: Can manage multiple bookings and deadlines efficiently
Team player: Willing to collaborate with colleagues in a fast-paced travel environment
Education: Preferably a graduate of Tourism, Hospitality Management, or any related field