ROLE SUMMARY

Our client is looking for a Technical Support Specialist, internally known as Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

WORK SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem-solving actions based on provided flowcharts
• Restart systems or escalate issues to senior staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend coverage as needed

QUALIFICATIONS:

• A Bachelor’s degree in a related field is preferred
• Previous experience in operations, dispatch, or customer support roles
• Basic technical aptitude; prior experience with dashboards or similar systems is a plus
• Experience working overnight shifts or in similar roles is an advantage but not required
• Familiarity with troubleshooting systems and technology
• Ability to follow detailed instructions and processes
• Strong problem-solving skills with a focus on execution
• Attention to detail and the ability to work independently
• Excellent communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment

Please refer to job description.