Technical Support Representative
RSD Human Resource Management Consultancy
NT$10.2-12.8K[月薪]
现场办公 - 巴石1-3 年經驗本科全職
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職位描述
簡介
- Provide front-line technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues effectively and efficiently.
- Document customer interactions and technical issues in the support system.
- Collaborate with engineering teams to resolve complex problems.
- Assist in developing support documentation and FAQs.
- Maintain a high level of customer satisfaction.
職位要求
- Educational Qualifications: Bachelor’s degree in Computer Science or related field.
- Experience Level: 1-3 years of experience in technical support or customer service roles.
- Skills and Competencies: Proficient in troubleshooting software and hardware issues; strong communication skills.
- Working Conditions: Primarily office-based, full-time, may require evening or weekend shifts.
- Qualities and Traits: Patience, empathy, attention to detail, and problem-solving abilities.
技術支持溝通技巧
Preview
Viovicente Maricel
Career Architect IIRSD Human Resource Management Consultancy
2 分鐘前回覆
工作地址
Ortigas Center
發布於 11 July 2025
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