Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The Business Operations team lead is responsible for interpreting, analyzing, and processing

various activities in support of property and casualty insurance operations. The candidate

will need to perform activities with a high degree of accuracy and consistently meet service

level requirements as well as being the point of contact of the team.

• Interpret data, analyze results, and process transactions in various systems in

support of the following areas:

o Submission Clearance

o Policy & Endorsement Issuance

o Other operations, as needed.

• Prepare and issue documents and reports accurately, as per specifications.

• Interact with team and customers as required to complete deliverables.

• Communicate issues or queries on a timely basis to ensure quick resolution.

• Assist with troubleshooting and improving processes, as needed.

• Responsible for Daily Operations of the team (Workload and Workforce

Management)

• Manage Team Attendance, Team Schedule, and PTO

• Participate in the interviewing and selection process of staff.

• Coordinate with Manager for Capacity Planning

• Coordinate Training (New Hire or Cross Training) and suggest training plan to

Manager.

• Ability to prepare Monthly Production & Quality Reports and Analysis

Qualifications

• More than 7 years of relevant work experience preferably in insurance and

reinsurance industry

• Can work under pressure and tight deadlines and prioritize tasks accordingly.

Organized and very systematic in handling tasks at hand.

• Excellent MS Office, Excel skills

• Demonstrated project management skills.

• Excellent communications skills, both verbal and written

• Strong analysis and data processing skills

• Previous experience in a Financial Services industry office-based role desirable

• Strong leadership skills with an ability to maintain high level of enthusiasm,

motivation, and commitment, leading to the achievement of a desired vision,

values, and superior performance.

• Strong interpersonal skills and the ability to establish and maintain excellent

working relationships.

Additional Information

• Bachelor’s degree

• Shift: Night Shift

Please refer to job description.