• Supervise daily service operations such as site deployments, testing and commissioning, after-sales customer support, troubleshooting, repairs, and maintenance of diesel generator sets to attain customer satisfaction.
• Supervise and assist chief mechanics, senior electrical, field service engineers, and technicians to ensure efficient and effective operations.
• Develop accurate cost proposals for repair and preventive maintenance of diesel generator sets and maintain monthly sales targets.
• Create extensive technical engineering reports based on field service recommendations to be presented and discussed with customers.
• Conduct customer meetings and technical justification onsite and online.
• Offer first-hand generator set after-sales technical support to customers through onsite, email, and phone set-up to maintain zero complaints and gain positive feedback.
• Offer accurate troubleshooting guides and procedures from basic to advanced generator issues to maintain zero back jobs.
• Monitor and enhance technician productivity and repair quality through regular oversight to achieve zero delays, zero accidents, and effective labor optimization.

Other Responsibilities

• Regular submission of technical sales reports for review of the General Manager for Service Operations.
• Provide assistance to inter-department personnel for the requirement and completion of service jobs.
• Provide assistance to the service coordinator in overseeing site deployment and monitoring of service vehicles.

Knowledge and Skills Requirements

• Graduate of Bachelor of Science in Mechanical Engineering.
• Capable of negotiating effectively with the project team and subcontractors.
• Can relate effectively to all types of people in the organization and with other trade contractors.
• Has strong leadership and management skills.
• At least 10-15 years of experience in handling Diesel Generator repair, Sales, troubleshooting, maintenance, and Sales Management
• Computer literate
• Able to read and analyze wiring and schematic diagrams.
• Sales Skills Management