{"@context":"https://schema.org/","@type":"JobPosting","title":"HR Manager/Supervisor","educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"bachelor degree"},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":36},"description":"

Manages Real Time Analysts and Scheduling and Forecasting Analysts.

Primary duties may include but are not limited to:

Monitors forecasting effectiveness and accuracy at all levels
Partners with stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments
Conducts operational review meetings to review forecast and performance variance; provides proactive analysis, presentations, and strategic recommendations for driving business improvements
Implements and maintains workforce management platform
Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement
Coordinates all reporting related to workforce management
Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision support
Organizes project tasks, structures information collection activities, and sets timelines for completion of required tasks
Sponsors integrated workforce support, driving standardization of processes, scale, and efficiency in the workforce management
Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities
Ensures that effective technology solutions are utilized consistently
Serves as the resident expert on workforce management software package
Participates in long range planning and the formulation of goals
Oversees technology and process improvements to ensure the highest-level possible customer satisfaction and cost effectiveness
Collaborates with Information Systems staff to design, implement and maintain customer communications systems
Develops presentations around project recommendations and implementation and presents them to senior management
Completes special projects as needed
Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

Requires a BS/BA degree in business, statistics, or a related field
At least 2 years in a multi-skilled call center environment
7-10 years of operations management experience including forecasting, scheduling, and real-time operations management
At least 2 years of experience using Workforce Management Software
Or any combination of education and experience, which would provide an equivalent background.

","identifier":{"@type":"PropertyValue","name":"Carelon Global Solutions Philippines","value":"320002"},"datePosted":"19 May 2025","validThrough":"2025-06-18 21:01:11","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Carelon Global Solutions Philippines","sameAs":"https://bossjob.ph/company/87420","logo":"https://assets.bossjob.com/companies/87420/logo/company_logo.jpg"},"baseSalary":{"@type":"MonetaryAmount","currency":"PHP","value":{"@type":"QuantitativeValue","unitText":"MONTH"}},"applicantLocationRequirements":[{"@type":"Country","name":"Philippines"}],"jobLocationType":"TELECOMMUTE","directApply":true}

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