ZigZag is looking for a Senior IT Systems Support Engineer to join our team!

*This role is dayshift working schedule and remote work

Key Responsibilities

• You will provide support and triage for all systems by troubleshooting problems, configuring hardware and
• software, implementing backup processes, and assessing systems for upgrades or replacement.
• Setup, deploy and maintain ICT systems including PCs, mobile devices, Unified Endpoint Management
• console, IoT devices, security programs etc.
• Ensuring assets register is complete and up to date as per audit and internal requirements
• Manage on-boarding/off-boarding processes with the scripted automatic provisioning and de-provisioning of
• employee’s software, hardware and access levels using third party external IdPand Directory services such as
• LDAP and Active Directory protocols.
• Conduct regular access reviews and IT asset auditing.
• Maintain accurate and detailed IT documentation and procedures.
• Maintain email security configurations and evaluate email-based attack vectors utilising SPF, DKIM, and DMARC protocols.
• Maintain TXT records on DNS Hosted Zones to ensure records remain current and relevant.
• Take part in PCI-DSS and ISO27001 audit interviews.
• Deploy scripted (code) and non-scripted (no-code) secure configurations to endpoints via Unified Endpoint
• Management Console.
• Design, create, and implement data protection and information security rules to prevent data egress from
• enterprise systems.
• Investigate new technology for Zai to consider and participate in projects as required.
• Work with the Snr Business Systems Manager as required to provide backup for any Admin work on Zai
• Business Systems.
• Motivating the team to achieve organisational goals.
• Enabling team members to achieve completion of task to meet the SLA’s for internal IT team
• Conducting training, shadowing new hires and cross training for team members to maximise their potential.
• Educating team members to enhance their skillset, assist them improve their capabilities, product knowledge and process knowledge

Competencies

• Must have the ability to work independently with a minimal amount of supervision.
• Must have a clearly demonstrated ability to solve problems quickly and efficiently.
• Proficient at using systematic debugging to diagnose all issues within the scope of their domain
• Drives monitoring solutions on the IT Infrastructure and Services and implements alerting where possible
• Understands their team's domain at a high level and can gather sufficient context to work productively within it
• Has expertise in a portion of the IT Team’s Systems and/or domain
• Consistently looks to automate tasks in a way that is aligned with the overall IT architecture
• Approaches all IT Operations work with a security lens. Actively looks for security vulnerabilities both in the system configurations and when providing peer reviews
• Reviews tasks critically, ensures all requirements are in place and the tasks are appropriately sized for frequent
• testing and incremental delivery
• Ensures tasks prioritisation is correct, any dependencies are noted
• Effectively handles risk, change, and uncertainty within their personal scope of work. Decides and acts
• responsibly in their work with their team without always having the total picture
• Anticipates and communicates blockers and delays to their work before they require escalation. Ensures expectations within their team are clarified between all parties involved
• Delivers praise and constructive feedback inside and outside their team
• Actively seeks out feedback from their teammates and Team Lead, works to use feedback that they receive as a tool for growth
• Shares their knowledge frequently with their teammates and contributes to their team's documentation
• Watches out for opportunities to share knowledge and encourages others to do the same

Required:

• A Bachelor's degree in Computer Science or a related field OR 3 years equivalent industry experience
• Experience with MacOS, iOS, Android, and Microsoft Windows 10+, Google Workspace, and associated Unified Endpoint Management software (e.g. JamfPro, MobileIron, Kandji, WorkspaceONE, JumpCloud etc.)
• Experience in Confluence, Jira, and Atlassian.
• Experience with industry-leading AV software (e.g. BitDefender, CrowdStrike etc.)
• Experience with shell command languages such bash, PowerShell, zsh etc.
• Experience in Identity Access Management
• Excellent English communication skills that enable you to speak to anyone within the organisation from C- Level to front line staff

Desired:

• IT qualifications or technical experience in the area of IoT, BYOD would be a plus, particularly the security
• elements of wireless-networked portable IT and working knowledge of Jira;
• Technology-focused but not blinkered: we are looking for someone who appreciates both the technical and
• non-technical aspects of IT and security, particularly the business and commercial side;

Please refer to job description.