WFO - Work-From-Office is a setup based in Angeles//Cebu/Mabalacat/Makati/Ortigas 

We're looking for a high-energy, detail-oriented professional to join our team in a hybrid role that blends customer engagement with analytical vehicle underwriting. This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loans—while also assisting our store teams with accurate vehicle assessments.

Lead Contact Center Duties

• Engage with inbound and outbound leads who apply online for loans via our website.
• Contact customers promptly, answer questions, and walk them through required documents and next steps.
• Handle live SMS chats and phone calls through our CRM and call center software.
• Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.
• Maintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.
• Act as a knowledgeable and friendly point of contact to create a great first impression of our brand.

Vehicle Underwriting Duties

• Review submitted videos and images of vehicles from store teams for Title Loan applications.
• Evaluate vehicles based on condition: dents, damage, missing parts, paint, seats, dashboards, and engine sound.
• Assign a vehicle grade (A, B, or C) based on overall condition:
• A Grade = Excellent condition, clean and well-kept
• B Grade = Normal wear and tear, moderate damage
• C Grade = Noticeable or significant damage
• Use vehicle valuation tools to determine market value based on condition.
• Communicate approved value back to store teams clearly and efficiently.

Qualification and requirements:

• Excellent phone and interpersonal skillS
• Strong attention to detail and the ability to assess information visually and audibly
• CRM experience (preferred)
• prior call center or customer service experience (preferred)
• Bilingual (preferred)
• Basic knowledge of vehicles or interest in learning
• A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment

Non-negotiable skills & requirements:

• Excellent phone and interpersonal skillS
• Strong attention to detail and the ability to assess information visually and audibly
• A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment