Major accountabilities

• Create procedures/policies for sales team to ensure target achievement;
• Setting team’s KPIs to reach Company’s targets;
• Create appropriate call scripts/sales promotions to attract customers;
• Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
• Monitoring random calls to improve quality, minimize errors and track operation performance;
• Ensuring all relevant communications and data are updated and recorded;
• Reviewing the performance of staff, identifying coaching needs and planning coaching sessions
• Handling the most complex customer complaints or enquiries;
• Supporting subordinates to solve difficult issues and giving suitable directions;
• Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
• Evaluating staffs on KPIs in end year and creating new KPIs for next year;
• Preparing reports on sales daily
• Motivating and retaining staff

Required knowledge:

• Experience in inbound and outbound sales
• Ability to quickly apply different and dynamic sales strategies to increase
• Have an entrepreneur mindset and strong problem-solving skill
• Training team, excellence at sales closing skills, objection handling (conversion)
• Fluent in English

Required education background and experience:

• Bachelor Degree or equivalent.
• At least 3-4 years’ experience of Call Center in which 3 year at least experience in managing a call-center scale of at least 70 people with proven records.
• Experience of working for a Multinational company is an advantage.
• Ready to work in a start-up environment and have experience using systems to manage teams