Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

Job Summary

The Residences Manager provides guest services as well as supervision, direction and leadership to all Residences personnel in accordance with the objective, performance and quality standards established by Shangri-La The Fort, Manila. This is a multi-skilled role as it requires the Residences Manager to perform other additional tasks that may be assigned.

Qualifications

• Preferably a college degree holder with hospitality experience
• Preferably with at least solid experience in a junior management or Residences / Duty Manager role in an international hotel chain
• Preferably fluent in oral and written English
• Preferably guest focused, vibrant and energetic
• Preferably has the passion to deliver excellent service
• Preferably has strong knowledge in OPERA system
• Loves to lead, coach and mentors his/her team