Quality Auditing Analyst
Global Strategic
職位描述
福利待遇
法定福利
13薪
健康保險
健康維護組織
職業發展
工作培訓, 職業發展
休假和請假
喪假, 產假和陪產假
簡介
- Monitor and evaluate calls to ensure compliance with company standards.
- Conduct call listening sessions and provide constructive feedback to agents.
- Engage in coaching sessions to enhance agent performance.
- Participate in calibration sessions to align quality standards across teams.
- Analyze data and prepare reports on quality metrics.
職位要求
- Previous experience in a BPO environment.
- Familiarity with call monitoring and evaluation processes.
- Strong communication and coaching skills.
- Ability to work flexible hours, including night shifts.
Palma Pamela Henessy
RecruiterGlobal Strategic
今天回覆 3 次
工作地址
Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines
發布於 19 August 2025
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