Account Manager provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. This role implements and executes the account strategy. The AM develops & identifies new sales leads.

Role and Responsibilities

• Be the primary point of contact and maintain a productive relationship with existing accounts and identify growth potential
• Take ownership on the customer experience
• Understand customer needs and offer the right solutions to them
• Ensure the timely and successful delivery of our solutions
• Drive proactive new Sales, Renewals, and overall Opportunity Management
• Develop, maintain and execute a highly efficient Account Management by focusing on
• PyraCloud and Self Services
• Providing customer services remotely
• Manage day-to-day customer and partner requests
• Track and forecast of defined account metrics / KPIs and financials

Functional Skills:

Account Management-Skilled

Focuses on building relationships with existing clients to transform them into key strategic accounts. Nurtures these relationships to either retain the clients' business or grow opportunities within the client.

Account Planning-Awareness

Develops strategic plans to improve value-driven relationships with customers. Maps out the process of closing a deal to retaining and growing the relationship.

Cross-Selling-Skilled

Encourages the purchase of an additional related product or service to an existing customer. Supplements or complements the purchase and provides additional benefit to the customer.

Sales Methodology-Skilled

Implements the organisation's philosophy or framework of selling services and solutions to customers. Understands how to approach each phase of the sales process.

Sales Platforms-Skilled

Processes daily sales tasks using the SWO’s CRM and preferred sales platform. Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process. Observes and updates the weekly forecast and checks daily bookings.

Sales Prospecting & Qualification-Skilled

Develops a strategic approach for identifying new business opportunities. Engages these opportunities continuously until it either goes cold or leads to a sale.

Upselling-Skilled

Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.

Value based Selling-Skilled

Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.

Building Relationships-Skilled

Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.

Customer & Market Orientation-Skilled

Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

Financially Savvy-Awareness

Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.

Negotiation-Skilled

Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands awith sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

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