WFM Assistant Manager

Alldigi Tech Manila Inc.

NT$18.7-26.7K[月薪]
现场办公 - 達義3 - 5 年經驗專科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    年度考核, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    意外死亡和傷殘保險, 健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    睡眠區

  • 職業發展

    職業發展

  • 休假和請假

    喪假, 產假和陪產假, 病假, 女性特殊假, 休假

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簡介

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

職位要求

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
技術技能MS Excel Skills溝通技巧Reporting Skills領導技能解決問題的能力分析技能
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

活躍於三天內

工作地址

10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines

發布於 22 July 2025

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Alldigi Tech Manila Inc.

501-1000 人

BPO 和呼叫中心

查看熱招工作

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