Operations Manager is directly reporting to the Managing Director

SPECIFICATIONS OF RESPONSIBILITIES:

OPERATIONS

• Identify opportunities for process improvement and risk control development and escalates issues to Operations Manager.
• Analyze the performance of Car parks and works with OH and OM to achieve target sales.
• Assists the Operations Manager in communicating and aligning the strategic direction and objectives of the Operations Department
• Develop strategic procedures to maximize productivity and ensure high quality deliverables
• Provides operational support to all sites during normal business hours and after hours and on weekends utilizing the company mobile telephone.
• Consolidate abandoned car reports on each car park and update weekly status.
• Submit Contract Compliance report monthly per Carpark. Ensure compliance on general contract deliverables such as
• Parking Layout
• Graphics and Signages
• Equipment Installation and Maintenance
• Parking Maintenance and Upkeep
• Structured Management Reporting
• Crisis Management
• Staff Training
• Resolution of Pending Issues.
• Monitor Valet Operations and handle Valet related incidents
• Attend Quarterly Staff briefing
• Ensure that incidents are handled by Operations Supervisor in a timely basis.
• Collaborate with Business Development, IT, and Facilities, Planning, and
• Design Department for improvements.
• Car park sales monitoring.

COMPETENCIES AND SKILLS:

• LEADERSHIP AND MANAGEMENT SKILLS:
• STRATEGIC PLANNING AND PROCESS IMPROVEMENT:
• OPERATIONAL SUPPORT AND CRISIS MANAGEMENT:
• CONTRACT COMPLIANCE AND REPORTING:
• PERFORMANCE MONITORING AND INCIDENT HANDLING:
• CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT:
• TEAM DEVELOPMENT AND STAFF TRAINING:
• TECHNOLOGY AND SOFTWARE PROFICIENCY:
• PROBLEM-SOLVING AND ANALYTICAL SKILLS:
• ATTENTION TO DETAIL AND ORGANIZATIONAL SKILLS:
• FLEXIBILITY AND AVAILABILITY

QUALIFICATION:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• A Master’s degree or certifications in Project Management, Operations Management, or similar areas is a plus.
• At least 1-3 years of experience in an operations management role.
• Proven experience in supervising, managing, and leading teams to meet operational and sales targets.