StarMaker
Job Title: Operation Specialist
Location: Jakarta, Indonesia (Onsite)
Location: Philippines (Remote)
Type: Full-time
Key Responsibilities:
1. Agency & Host Recruitment
• Source and attract a wide variety of agencies and hosts through online channels, communities, and targeted outreach.
• Evaluate the potential and capacity of each agency based on performance criteria (scale, activity, commitment, etc.).
2. Onboarding & Training
• Conduct detailed training sessions for new agencies, ensuring they fully understand operations before launching.
• Provide hands-on support to all new agencies for at least their first month of activity.
3. Relationship Management & Support
• Regularly check in and respond to questions or issues raised by agencies/hosts.
• Prioritize issues based on urgency and provide quick, efficient solutions.
• Handle unexpected or sensitive cases with discretion and adaptability.
4. Data Management
• Change and update accurate operational data to support tracking and decision-making.
• Ensure careful and precise handling of all management-related records.
5. Market Research & Competitor Analysis
• Monitor trends, features, and policies of competing platforms (e.g., agency systems, monetization methods, events).
• Provide comparative insights to improve app offerings and attract users and hosts.
6. Performance Evaluation
• Analyze the performance and growth of managed agencies to identify opportunities and provide timely support.
• Create a sense of connection, trust, and motivation between you and your agencies.
7. Cross-Functional Collaboration
• Work closely with internal teams (Product, Marketing, Operations) to align partnership strategies and initiatives.
Requirements:
• 1+ year of experience in business development, agency management, community operations, or similar roles (experience in 1v1 chat/voice room apps is a big plus).
• Strong interpersonal and communication skills, with a customer-first mindset.
• Organized and detail-oriented, with good multitasking and time management abilities.
• Self-driven, curious, and eager to take ownership of your work.
• Fluent in English
• Must have your own equipment for work (laptop, phone)
Please refer to job description.
Boss
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