Online Customer Service Representative

Sutherland Philippines

NT$7.7-10.2K[月薪]
现场办公 - 丹拉<1 年經驗高中全職
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職位描述

簡介

As a Customer Service Associate for our Online Shopping & E-Commerce account in Tarlac, and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.


What you’ll bring to the table:

  • Assist customers in setting up and troubleshooting their devices
  • Address customer queries via phone, email, and web chat using the business services system
  • Identify customer needs, clarify technical information, research issues, and provide solutions
  • Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website

職位要求

You’re the perfect fit if you have:

  • Finished at least 2 years in college (or High School Graduate + relevant work experience)
  • Excellent English written and verbal communication skills
  • Working knowledge of computers
  • Good customer service and problem-solving skills


The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities


英語語言客戶服務問題解決MS Office SkillsBasic Computer Skills
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Nuguid Irene

LeadSutherland Philippines

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工作地址

IT Park II, Sutherland Tarlac, Ninoy Aquino Monument, IT Park II, Highway Tibag Barangay Rd, Tarlac City, 2300 Tarlac, Philippines

發布於 21 May 2025

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