Job Summary{{:}

}Staff4Me is looking for a dedicated Network Operation Center (NOC) professional to join our dynamic team. In this role, you will serve as the first line of defense in maintaining the availability and performance of our network infrastructure. You will be responsible for monitoring network systems, troubleshooting incidents, and escalating issues as necessary. Ideal candidates are detail-oriented, analytical, and capable of working in a fast-paced environment to ensure optimal network operations

.Key Responsibilities{{:

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• } Monitor network performance and availability 24/7 using advanced network monitoring too
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• s Identify, log, and escalate incidents in alignment with established policies and protoco
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• s Perform basic troubleshooting of network issues including connectivity, DHCP, DNS, and basic routi
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• g Coordinate with Tier 2 and Tier 3 support teams to resolve complex technical issu
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• s Maintain detailed records of incidents, troubleshooting steps, and resolutio
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• s Assist in the implementation of network upgrades and maintenance schedul
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• s Participate in the documentation of standard operating procedures for NOC operatio
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• s Engage in proactive monitoring and alerting to ensure swift incident respons
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• s Provide exceptional customer support and communication during network inciden
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ts1. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is beneficia

l.2. Previous experience in a Network Operations Center or Help Desk environment is preferred but not mandator

y.3. Fundamental understanding of networking concepts such as TCP/IP, routers, switches, and firewall

s.4. Familiarity with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds) is a plu

s.5. Strong analytical skills with the ability to troubleshoot and resolve network issues effectivel

y.6. Excellent verbal and written communication skills to relay technical information clearl

y.7. Ability to work collaboratively in a team environment and handle multiple prioritie

s.8. Willingness to work shifts, including nights and weekends, as required for 24/7 operation

ts-Competitive salary and benefits packag

e.- Opportunity for growth and career developmen

t.- Training and support to enhance technical and customer service skill

s.- Work in a dynamic and multicultural environmen

Please refer to job description.