IT Service Desk /Open for IT fresh graduate/CALAMBA CITY
Strategic Networks, Inc.
職位描述
福利待遇
法定福利
13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS
健康保險
意外死亡和傷殘保險, 健康維護組織
休假和請假
產假和陪產假, 病假, 休假
簡介
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
職位要求
- Preferably with work related experience
- With good communication skills
- Willing to travel going to work
- Graduate of Bachelor's Degree
- Can start ASAP
Ali Huertas
HR OfficerStrategic Networks, Inc.
今天回覆 1 次
工作地址
102 Accuracy Drive, cor Excellence Ave, Carmelray Industrial Park 1. Carmelray Industrial Park 1, Wisdom Ave, Calamba, 4028 Laguna, Philippines
發布於 02 January 2025
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