職位描述
簡介
- Support amazing day-to-day across our hardware and software platforms for incredibly seasoned to novice level users and everything in between.
- Resolve incidents and Service Requests based upon standard company best practices, utilizing our internal knowledge where and when needed.
- Support the company's SaaS tools, compliance practices, and on and off-boarding processes.
- Learn, document, train, and support new applications and IT procedures, always keen on opportunities to refine and increase efficiency.
- Create detailed and impactful documentation for your peers and our internal user base.
- Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement.
- Collaborate with your colleagues in IT Operations and with all teams within and our BPO partners.
職位要求
What We Look For In You
- Technical support expertise on MacOS and Chrome OS, along with Google Suite, including Google Admin, and ideally in support of 2FA methodologies.
- Knowledge of Jira Service Desk or similar ticketing system.
- Basic knowledge of standard IT Infrastructure Configurations
- Administration experience with Google for Business, Atlassian, Okta, Jamf, and Slack.
- Demonstrable troubleshooting methodologies and root cause analysis.
- Excellent communication and time management skills.
- Understanding of ITIL Principles
- Experience working with service vendors.
- Strong Customer Service Skills.
Nice To Haves
- Understanding of agile principles.
- Scripting and automation experience.
- Experience working in a remote-first environment.
Infrastructure as Code (TerraformAnsible)Database Management (SQLMongoDB)Monitoring Tools (PrometheusGrafana)Cloud Services (AWS天藍色GCP)KubernetesLinuxCI/CDPython
Dizon Jenky
HR RECRUITMENT SPECIALIST eTeam Workforce Private Corporation Philippines
今天回覆超過十次
工作地址
6/F Liberty Building, 835, 1229 Antonio Arnaiz Ave, Legazpi Village, Makati, Metro Manila, Philippines
發布於 07 June 2025