IT Technical Support

Manos Allied Corporation

NT$8-10.7K[月薪]
现场办公 - 奎松市1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    員工表彰計畫

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 其他

    企業社交活動

  • 額外福利

    員工折扣, 停車位

  • 職業發展

    工作培訓

  • 休假和請假

    病假, 休假

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簡介

Technical Support and Troubleshooting

  • Provide technical assistance and support to office staff for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktop computers, printers, phones, and other office equipment.
  • Respond to service requests via phone, email, or in-person, ensuring prompt resolution to minimize downtime.

Network and Infrastructure Management

  • Manage and maintain the office's local area network (LAN), wireless network, and internet connectivity.
  • Monitor network performance to ensure optimal speed and reliability.
  • Troubleshoot and resolve network-related issues, including connectivity problems and performance bottlenecks.

System Administration

  • Install, configure, and maintain operating systems, software applications, and office hardware.
  • Create and manage user accounts, passwords, and access controls.
  • Ensure regular software updates, patches, and system upgrades are applied to maintain security and functionality.

Data Backup and Recovery

  • Implement and manage data backup solutions to protect against data loss.
  • Regularly perform data backups and test recovery procedures to ensure data integrity and availability.
  • Develop and maintain disaster recovery plans to quickly restore operations in the event of a system failure.

IT Security Management

  • Implement and maintain security protocols, such as firewalls, antivirus software, and intrusion detection systems.
  • Monitor systems for security breaches, unauthorized access, or suspicious activity.
  • Educate staff on cybersecurity best practices, such as recognizing phishing attempts and secure password management.

Hardware and Software Management

  • Procure, install, and maintain office hardware, including computers, printers, scanners, and network equipment.
  • Maintain an inventory of all IT assets, including hardware, software licenses, and warranties.
  • Ensure all software licenses are up to date and compliant with legal requirements.

Support for Office Applications

  • Provide support and training for commonly used office software (e.g., Microsoft Office, email clients, CRM software).
  • Assist with setting up and configuring office-specific software applications and tools.
  • Troubleshoot and resolve issues related to software compatibility, installation, and functionality.

IT Project Management

  • Assist with planning and implementing IT projects, such as office relocations, technology upgrades, and software deployments.
  • Collaborate with vendors, suppliers, and contractors to ensure projects are completed on time and within budget.
  • Prepare documentation and reports on project progress and outcomes.

User Training and Documentation

  • Provide training to staff on new systems, software, and IT policies.
  • Develop and maintain IT documentation, including user manuals, troubleshooting guides, and standard operating procedures.
  • Conduct periodic training sessions on cybersecurity, software usage, and IT best practices.

Printer and Peripheral Management

  • Manage and maintain all office peripherals, including printers, scanners, and photocopiers.
  • Troubleshoot and resolve hardware issues with peripherals, such as paper jams, connectivity problems, and driver issues.
  • Ensure regular maintenance and servicing of office equipment.

Vendor and Service Management

  • Coordinate with external vendors and service providers for hardware repairs, software licensing, and network services.
  • Evaluate and recommend new technologies or upgrades to enhance office productivity.
  • Maintain contracts and service level agreements (SLAs) with IT suppliers.

Inventory Management

  • Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
  • Track asset life cycles, including warranties, replacements, and disposal of obsolete equipment.
  • Recommend procurement strategies for new or replacement IT assets.


職位要求

  • IT Graduate (Fresh Grad are welcome)
  • Knowledge in trouble shooting
  • with experience at least 1 year
  • Knowledge in Adobe or Canva
電腦知識溝通技巧硬體computer trouble shootAdobe套件
Preview

Sy Emelda

HR SpecialistManos Allied Corporation

今天活躍

工作地址

1125 Del Monte Ave, Paltok, Quezon City, Metro Manila, Philippines

發布於 13 May 2025

Manos Allied Corporation

其他

少於50人

批發/分銷商

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Local products that we supply to our clients

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