Qualifications

• Graduate of Hotel and Restaurant Management or any related course
• Must have atleast 1-2 years of experience at the same role in the same environment or any relevant experience
• MS Office, OPERA System and other relevant software/applications
• Excellent communication, interpersonal skills
• Strong Leadership and Team Building Skills
• Business Intelligence and Analytical Thinking
• Operational Knowledge
• Financial Skills

Duties and Responsibilities

• Oversees the overall operations of the hotel and provides effective leadership to hotel members
• Holds regular briefings and meetings, works closely with all department heads
• Handles complaints and oversees service recovery procedures
• Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards
• Leads all key property issues including capital projects, customer service, and refurbishment
• Strong understanding of P&L statements and the reacts with impactful strategies
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating, Capital, and Sales & Marketing Budgets
• Manages profitability of the hotel; ensures revenue and guest satisfaction targets are met and exceeded
• Delivers hotel budget goals and set other short- and long- term strategic goals for the property
• Ensures monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate
• Prepares a monthly financial reporting for the Group's General Manager, Owners, and other stake holders
• Draws up plans and budget (revenues, costs, etc.) for the Group's General Manager and Owners
• Helps in the procurement of operating supplies and equipment
• Manages and develops career progression and development for the team
• Responds to audits and ensures continuous improvement is achieved
• Handles Corporate clients and takes part in new client acquisition along with the sales team, whenever required

Please refer to job description.