Shangri-La Group High Street Lounge Supervisor

High Street Lounge Supervisor

Shangri-La Group

Negotiable

现场办公 - 馬卡蒂1-3 年經驗本科全職

簡介

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

Interact and engage with restaurant guests and maintains high quality service standards
Motivate team members and maintain a high level of team spirit (or team cohesiveness)
Handle guest complaints effectively and professionally
Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

Requirements

Preferably a college graduate with a degree in Hospitality
Preferably has a passion for Food & Beverage
Preferably communicates with fluency in English (as well as the local language)
Preferably has experience working in either a luxury restaurant or a 5* hotel background
Preferably loves interacting with guests
A self-starter and a team player
Enjoys being challenged