Job Description:

Prime System Solutions is seeking a highly experienced and strategic Head of Operations / General Manager Operations to lead our managed staff augmentation company in both Pakistan and Philippines. You will work closely with heads of departments and the CEO to develop strategies that will optimize operating capabilities and maximize customer satisfaction. The ideal candidate will have a strong background in operations management, resource optimization, and talent acquisition, ensuring our teams are aligned with our clients' needs for high-quality and timely execution.

Key Responsibilities:

• Operational Leadership:
  
  
  

Oversee daily operations ensuring alignment with customer requirements and maintaining high standards of quality and efficiency.

• Talent Management:
  
  
  

Manage talent selection processes, ensuring the onboarding of skilled personnel who meet project demands.

Coordinate hiring, development, and termination processes, maintaining an adequately staffed and competent workforce to fulfill project requirements.

• Resource Management:
  
  
  

Optimize resource allocation and scheduling to efficiently meet project demands, ensuring effective utilization of talent while maintaining high customer satisfaction.

• Performance Monitoring:
  
  
  

Establish and monitor key performance indicators (KPIs) to ensure SLA compliance in line with customer expectations; implement strategies to enhance process efficiency and automation.

• Profitability and Sustainability:
  
  
  

Drive initiatives to maximize profitability, reduce attrition rates, and foster a culture of continuous improvement within the organization.

• Client Relationship Management:
  
  
  

Act as a key point of contact for clients, ensuring their needs are met, and fostering strong relationships for future growth opportunities.

• Strategic Planning:
  
  
  

Collaborate with the executive team to formulate and implement operational strategies that align with the company's growth objectives and market demands.

• Budget Management:
  
  
  

Develop and manage operational budgets, ensuring cost-effective operations while meeting company goals and benchmarks.

• Risk Management:
  
  
  

Identify potential operational risks and implement mitigation strategies to protect the organizations interests.

• Regulatory Compliance:
  
  
  

Ensure all operations are compliant with relevant laws, regulations, and industry standards, maintaining the integrity and reputation of the company.

• Technology Integration:
  
  
  

Assess and implement technology solutions that enhance operational efficiency and improve service delivery.

• Data-Driven Insights:
  
  
  

Utilize data analysis to inform decision-making processes, optimize operations, and enhance overall performance.

• Team Development:
  
  
  

Foster a positive and empowering work environment to mentor and develop department heads and team members, promoting a culture of accountability and excellence.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
• Proven experience as a COO or in other senior managerial roles in managed services or staffing environments.
• Strong understanding of talent management, resource optimization, risk management, and operational efficiency.
• Excellent leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.
• Proficient in data analysis and performance metrics to drive decision-making.
• Strong problem-solving skills and ability to adapt to a fast-paced and evolving business landscape.
• Familiarity with technology trends and solutions relevant to operational efficiency and staffing.