Job Summary

The Fraud and Security Subject Matter expert is responsible for managing risk and regulations, increasing profitability and reducing complexity. This role will provide appropriate operating models, capabilities and solutions, based on the unique insights and industry expertise across Digital Fraud, Regulatory, and Compliance, Fraud & Financial Crime, Operational Risk, Risk Analytics and Financial Risk functions. This role will require to play a central role in helping our clients to reduce any fraudulent related loss.

RESPONSIBILITIES:

• Define future state initiatives to strengthen processes and systems to increase fraud prevention and intervention capabilities.
• Bring industry experience and leadership to combat fraud in real-time
• Work with client’s business units as needed, to gain thorough understanding of corporate risk processes and procedures development.
• Provide training and guidance to peers and clients on any fraud prevention best practices that would mitigate risk.
• Develop and provide guidance on how to implement digital fraud prevention strategies.
• Stay updated on industry trends and regulatory changes affecting the business operations.
• Implement responsible gaming practices and address problem gambling issues.
• Collaborate with stakeholders at all levels to explain policy implementation and manage program rollout.
• Resolve project-related challenges within their domain of expertise.
• Evaluate existing processes, identify improvement areas, and propose actionable solutions to enhance business and operations team performance (e.g., fraud mitigation plans).
• Develop and maintain documentation, including training materials, user guides, and system requirements.
• Conduct fact-checking and research to ensure data and information accuracy.

Collaborate with cross-functional teams to enhance fraud detection systems

• Prepare reports for senior management, including key quality metrics and performance insights.
• Perform training gap analyses and create tailored training plans that is related to Fraud & Security.
• Identify, design, and implement process to help in combating fraud and minimize financial risk.
• Provide mentorship and guidance as the SME in training and quality assurance.
• Deliver training sessions to project employees and consumers as needed.

DESIRED QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Operations Management, Training, or related fields (or equivalent experience).
• Minimum of 5 years in the fraud and security role, preferably in a leadership or SME capacity.
• Preferred with experience working in consulting advisory services to Financial Services or Government clients, or banking.
• Strong expertise and understanding in fraud and scams risk management, fraud analytics, or financial crime risk management.
• Proven experience in digital fraud prevention and detection.
• Proficient in any tools/software relevant to the role, e.g., iOvation, SEON.
• Familiarity with industry standards and best practices for online gaming.
• Excellent communication, presentation, and interpersonal skills, both in English and Tagalog.
• Strong analytical and problem-solving abilities.
• Leadership skills with the ability to mentor and inspire teams.
• Computer and Web proficient. Knowledge in using MS suite is required.
• Able to verbalize and clearly deliver thoughts in a constructive manner
• Must be able to foster teamwork and give feedback as necessary
• Flexible and able to handle and prioritize multiple tasks
• Must be willing to work on-site on shifting schedule including weekends and holidays

Please refer to job description.