We are seeking a detail-oriented Application Support Specialist with a strong foundation in accounting and system support. This role will support customers in resolving system-related issues, particularly those involving e-commerce transactions and accounting integrations (e.g., Autocount, SQL, Bukku...).

Key Responsibilities

• Provide front-line application support to clients for PayRecon’s e-commerce and accounting integration solutions.
• Troubleshoot and resolve issues related to accounting entries, transaction syncing, and e-commerce order reconciliation.
• Assist clients with onboarding, setup, and system configuration (e-commerce + accounting systems).
• Collaborate with the development and product teams to escalate and follow through on complex technical issues.
• Document solutions, FAQs, and workflows for knowledge sharing.
• Conduct basic product training and walkthroughs for new clients.
• Analyze recurring issues and provide feedback for system improvements.

Requirements

• Diploma/Degree in Accounting, Finance, Business Information Systems, Computer Science, or related field.
• Familiarity with accounting software (e.g., Autocount, SQL, Bukku....) is a strong advantage.
• Experience in application support, technical support, or system consulting is preferred.
• Understanding of e-commerce platforms (Shopee, Lazada, TikTok, Shopify, WooCommerce) will be a plus.
• Strong analytical and troubleshooting skills.
• Good communication skills in English (Mandarin/Malay is a plus).
• Fresh graduates with accounting knowledge and IT interest are encouraged to apply.

What We Offer

• Hands-on training in e-commerce and accounting system integration.
• Career growth opportunities in system consulting, product development, or customer success.
• Supportive and innovative working culture.
• competitive salary package with rewards.