Summary:

The Product Partner works closely with the Product Owner, Product Manager, Product Group Lead and Business Partners to understand and act on product performance trends. They drive product adoption through effective training, translating complex product features into actionable insights for users. They monitor shows, looking for success stories and proposing improvements to build best practice.

Accountabilities:

• Prove Product during Early Adoption: negotiate early adoption of new products or feature with pilot Business Units globally, creating local wins and familiarizing Business Units with ownership of the product
• Fully Understand the Product: serve as a Subject-Matter-Expert on RX platforms, cultivating awareness of the digital products and accompanying developments.
• Discover success: monitor RX shows globally, analyzing product performance trends, spotting high and low performing shows, working with Business Partners to understand blockers and creating action plans in collaboration with the Product Owner
• Communicate Product releases: get technical notes from Product Owner and translate them in non-technical terms to suit the needs of our internal customers and end users and share with relevant stakeholders. Create product FAQs.
• Enable success with the product: creating and updating engaging, customer-centric user guides, playbooks, training material for their product(s). Develop and run effective training sessions to ensure Digital, Sales and marketing teams within Business Units have high confidence in the product’s value and how to get success with it. Provide exceptional training and support to Business Partners to set them up for success with global product roll out
• Gather and analyze data and create reports on usage, issues, and improvement opportunities
• Project management: plan and track adoption of our products globally, monitoring risks and issues and reporting progress

Job Specifications:

Essential skills

• Analytical thinking: ability to analyze data trends, understand complex systems, attention to detail in analyzing data and preparing reports
• Knowledge of data analysis tools such as Excel and being able to read, understand, and draw conclusions from a PowerBI report
• Proficiency in creating clear, concise, and accurate documentation and training materials that explain technical information in a way that is easily understood by non-technical teams and that enables them to get high confidence in the product’s value and how to get best outcomes with it
• Ability to create compelling, engaging customer-facing updates in a variety of formats
• Knowledge of Agile Principles and Ways of Working in the context of product development
• Stakeholder management: ability to manage expectations and communicate with different stakeholders, approachable
• Understanding and adapting to different contexts and environments

Qualifications:

• Must possess at least a Bachelor’s/College degree, any field
• Must have at least 1 year of working experience in similar role or with transferable skills
• Must have experience working with North Star Metrics, KPIs or SMART goals
• Experience creating and delivering engaging, customer-centric product demos: presenting products in terms of value proposition, what outcomes can be driven from features, and using the right language to elicit interest
• Experience assessing user readiness or user capability and designing appropriate training or onboarding plan desirable
• Experience working in the IT/technology sector preferred
• Experience working with in-house developed digital products highly desirable, understanding the context and challenges posed by in-house developed digital products
• Experience managing digital projects
• Leadership experience in managing both people and products
• Industry knowledge in group product management

Please refer to job description.