Operational Support:

• Monitor and manage leads via Request Tracker, Salesforce CRM, or social media.
• Maintain and update company websites including:
• Website restructuring
• High-volume asset and marketing collateral updates
• Support social media content publishing and video management.
• Assist with digital platform projects (e.g., Eloqua, Sitecore, GTM, SharePoint, Qualtrics, BrandHub).
• Generate reports using tools such as Eloqua, Sitecore, SharePoint, Qualtrics, Salesforce CRM, ScreamingFrog.
• Monitor data sources for dashboard reporting (e.g., Brandwatch, social media, SharePoint).
• Implement and update Google My Business listings.
• Assist with Google Tag Manager (GTM) implementations.
• Conduct competitor and online media monitoring.
• Provide technical support by identifying website issues and coordinating with relevant teams.

Request Management:

• Evaluate incoming requests for completeness and clarity.
• Coordinate with affiliates/stakeholders to clarify and validate submitted requests.
• Ensure timely processing and offer recommendations for improvements.

Requirements:

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• 1–2 years of experience in digital marketing or a similar operational support role.
• Content Management System (CMS) experience – familiarity with platforms like Sitecore or similar.
• Social media management – experience handling posts, scheduling, or monitoring across platforms (e.g., LinkedIn, Facebook, X, etc.).
• HTML/CSS proficiency – basic knowledge for troubleshooting or editing web content.
• Familiarity with tools such as Salesforce CRM, Eloqua, Google Tag Manager, SharePoint, Qualtrics, Brandwatch, and ScreamingFrog is a plus.
• Strong analytical and reporting skills.
• Excellent verbal and written communication.